Our policy lasts 30 days. If more than 30 days have passed since your purchase, we unfortunately cannot offer refunds or exchanges.
In order to be returned, your item must be unused and in the condition you received it. It must also be in its original packaging.
Certain types of merchandise cannot be returned. We do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.
Other items not allowed to be returned:
* Gift cards
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are issued: (if applicable)
* Any item that is not in its original condition, is damaged, or is missing parts for any reason not due to an error on our part.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
If approved, your refund is processed and your credit card or original payment method is automatically credited within a few days.
Delayed or Missing Refunds (if any)
If you have not yet received a refund, first recheck your bank account.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have done all of the above and still have not received your refund, contact us at
Sale or Promotional Items (if applicable)
Only regular priced items are eligible for a refund. Unfortunately, discounted or sale items are not.
Exchanges (if applicable)
We will only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at [email protected] and send your item to 322 Ch du Comté, LES COTEAUX, QC, J7X1A8, Canada.
To return your product, you must send it to the following postal address: 322 Ch du Comté, LES COTEAUX, QC, J7X1A8, Canada.
You are responsible for the shipping costs associated with the return of your item. They are not refundable. If you receive a refund, the return shipping cost will be deducted.
Depending on where you live, the time it takes to receive your exchanged product may vary.
If you are shipping an item valued over $75, we recommend that you use a tracking service or have your shipment insured. We do not guarantee that we will receive the returned item.